Why thorough processes delivered to a high standard might account for all the problems in your business

The world is becoming more process-orientated. There are positive aspects to that - if you're the pilot of a 747, the Operations Director of a nuclear power plant or a surgeon carrying out microsurgery on a vital organ, I'd feel a lot more comfortable knowing that what you did, and the order you do them in, had been arrived at in a reliable, dependable way. But for most other activities, we've been led down a path of greater use of processes to govern every aspect of our lives. I'm not sure that's a good thing