Next time something needs to change in your business, don't launch a change programme. Instead remix your way to success...
The world is becoming more process-orientated. There are positive aspects to that - if you're the pilot of a 747, the Operations Director of a nuclear power plant or a surgeon carrying out microsurgery on a vital organ, I'd feel a lot more comfortable knowing that what you did, and the order you do them in, had been arrived at in a reliable, dependable way. But for most other activities, we've been led down a path of greater use of processes to govern every aspect of our lives. I'm not sure that's a good thing
To improve customer service, business usually tried to do more. But what about trying to do less?
Being a Finance Director or CFO means you spend a lot of your time working out what people's targets should be, tracking their performance against those targets, and reporting any under-performance. While there are some intellectual challenges to the target setting process, those are generally within the control of the Finance Director or CFO as … Continue reading We should fire him for not hitting his targets…or should we?